Information that we collect
We collect data through our interactions with you and through the use of our products. When you create an account with us, we ask that you provide personal and business information. If you conduct a sleep study with our product, we collect protected health information. Depending on your level of interaction, we may collect the following personal and business information:
- Protected Health Information
- Business name
- Email address
- Mailing address
- Credit card information
- Other information as necessary
How we May Use & Disclose Private Information
Zephyr will only use the information to provide the subscribed services.
The information is gathered and stored to provide you access to the sleep studies that you have elected to conduct. It may be disclosed to other care providers that you’ve indicated to participate in the care and service of your patients.
For Orders and Payment
We may use your information so that the services or products you receive from us may be billed to and payment may be collected from you, an insurance company or a third party.
For Account Maintenance and Engagement
We use your information to create and maintain your account with us. This may include tracking the use of our products and providing you with customer loyalty or rewards associated with the use of our products. We may reach out for account engagement through different forms of communication, including, email, telephone, online chat, or other.
For Marketing and Advertising
Your information may be used in order to market our services, business and products to you.
For Customer Service
Your information is used to provide you with customer service for our products or for responses to your feedback, complaints and questions. We may respond through different forms of communication, including, email, telephone, online chat, or other.
As Required By Law
We will disclose your protected health information when required to do so by federal, provincial or local law.
Any additional used of the collected data, for the purposes of research and development, will be performed on deidentified data.
Other Uses of Private Information
Other uses and disclosures of private information not covered by this Notice or the laws that apply to us will be made only with your written authorization. If you provide us written authorization to use or disclose your information, you may revoke that authorization, in writing, at any time. If you revoke your authorization, we will no longer use or disclose your information for the reasons covered by your written authorization, except to the extent that action has already been taken by us.
Disclosure to Third Parties
Your information may be shared with our partner companies in order to better service your use of our products. We will never sell, rent or trade this information to third parties.
Rights Regarding Your Information
You have the following rights regarding the protected health information that we maintain about your customers:
Right to Inspect and Copy
You have the right to inspect and copy your information. Usually, this includes medical and billing records. To inspect and copy this information, you must submit your request in writing to the Privacy Officer. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request. Records of protected health information will not be maintained for longer than is necessary to provide the subscribed services.
We may deny your request to inspect and copy in certain very limited circumstances. If you are denied access to protected health information, you may request that the denial be reviewed. We will choose another licensed health care professional who was not directly involved in the denial to conduct the review. We will comply with the outcome of the review.
Right to Amend
If you feel that the information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment of the information about you in a designated record set for as long as the information is kept by us. To request an amendment, your request must be made in writing and submitted to the Privacy Officer. In addition, you must provide a reason that supports your request.
Right to Request Restrictions
You have the right to request a restriction or limitation on the information we use or disclose about you. To request restrictions, you must make your request in writing to the Privacy Officer. In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure or both; and (3) to whom you want the limits to apply.
Right to Receive Notice of a Breach
We are required to notify you by first class mail or e-mail, of any breaches of the privacy of the protected health information as soon as possible, but no later than the time period prescribed by privacy regulations.
The notice is required to include the following information:
- A brief description of the breach, including the date of the breach and the date of its discovery, if known;
- A description of the type of unsecured protected health information involved in the breach;
- Steps you should take to protect your customers from potential harm resulting from the breach;
- A brief description of actions we are taking to investigate the breach, mitigate losses, and protect against further breaches; and
- Contact information, including a toll-free telephone number, e-mail address, Web site or postal address to permit you to ask questions or obtain additional information.
Changes to This Notice
As technologies change rapidly, we reserve the right to change this Notice. We reserve the right to make the revised or changed Notice effective for information we already have as well as any information we receive in the future. The latest version will be posted to this site, and you are encouraged to review it regularly.
Complaints & Contact Information
If you have any questions about this Notice or wish to request further information, contact the Privacy Officer listed below.
If you believe your privacy rights have been violated, you may file a complaint with us or with the Privacy Commissioner. To file a complaint with us, contact the Privacy Officer listed below. All complaints must be submitted in writing. You will not be retaliated against for filing a complaint.
Zephyr Sleep Technologies
#102, 701 – 64th Ave. S.E.
Calgary, AB T2H 2C3
Telephone Direct: 587-316-6454
Telephone Main: 587-332-0206
Do you have questions?
We’re here to help solve your sleep problems.
Give us a call at 1 (877) 341-8814, Monday to Friday, 9 AM – 4 PM MST.
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